Community Engagement Specialist

1 week ago


Edgewater, Florida, United States Jefferson County Inc Full time
Job Overview

We are seeking a dynamic and customer-focused individual to join our team at the Edgewater Library as a Community Engagement Specialist. As a key member of our Public Services team, you will play a vital role in providing frontline library service to the diverse and growing residents of Jefferson County and beyond.

About the Role

This part-time (20 hours per week) position is fully eligible for benefits. The successful candidate will be responsible for providing information to patrons in person, by phone, mail, and via electronic means. You will also perform simple to moderately complex research activities, advise patrons on appropriate materials, and may specialize in services to specific market segments.

Key Responsibilities
  • CUSTOMER SERVICE: Provides high-level customer service skills to determine patron needs, creates a positive inviting atmosphere for all patrons, addresses and resolves complaints from patrons or forwards to appropriate staff as necessary.
  • CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives, assists in the development and maintenance of instructional tools, databases, and reader's advisory materials, suggests program needs.
  • OPERATIONAL ORGANIZATION: Ensures access to all materials both physical and virtual, may create content for the web or social media, participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids, and special exhibits.
  • OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers, assumes responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge.
Requirements

We are looking for an individual with excellent customer service skills and experience working in a public library setting. A minimum of one year of work experience is required. Preferred qualifications include customer service experience and public library experience.

Benefits

This position is eligible for Standard Benefits, which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. The estimated salary range for this position is $19.65 to $24.57 per hour.



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