Operations Management Leader
5 days ago
About the role Operations Management Leader
The ideal candidate will have a passion for delivering exceptional customer experiences and a knack for managing store operations with precision. As an Operations Management Leader with Westlake Ace Hardware, you will play a vital role in ensuring that our stores are running smoothly, and our customers are satisfied.
Westlake Ace Hardware is a leading hardware retailer with a rich history of serving communities across the United States. Our company is built on a strong foundation of Core Values, including Service, Passion, Respect, Integrity, Teamwork, and Excellence. We are looking for individuals who share these values and are committed to delivering outstanding results.
Key Responsibilities:
Customer Service
- Provide exceptional customer experiences by projecting a positive and friendly demeanor.
- Proactively assist customers in solving problems and ensure all calls and pages are answered promptly and effectively.
- Handle customer complaints with professionalism and work to resolve issues in a timely manner.
- Supervise the general operations of the store, ensuring a safe and professional work environment for all associates.
- Assist with the implementation of Store Support Center programs and help ensure successful Loss Prevention, Safety, and Internal Audits.
- Work closely with the General Manager and Assistant Managers to achieve company goals and objectives.
- Assist with receiving, checking in, and stocking of merchandise, ensuring that back stock levels are maintained.
- Help ensure that cycle counts and negative on-hand reports are completed accurately and on time.
- Assist with merchandise resets and ensure that all signage is current in the store.
- Manage all aspects of store operations in the absence of the General Manager or Assistant Managers.
- Lead by example, demonstrating a strong work ethic and commitment to our Core Values.
- Assist in training of associates and participate in store meetings to drive results.
- High School or GED equivalent.
- Previous retail management experience; hardware experience preferred.
- Ability to stand, walk, lift up to 25lbs, and climb.
$17.00/hour
Westlake Ace Hardware is an Equal Opportunity Employer, committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization.
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