Service Assistant

2 weeks ago


Columbus, Ohio, United States Jenis Splendid Ice Cream LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Service Assistant to join our Factory 52 team at Jeni's Splendid Ice Creams. As a Service Assistant, you will play a key role in delivering exceptional customer experiences and ensuring the smooth operation of our scoop shops.

Key Responsibilities
  • Lead shifts and perform limited executive functions, including inventory management and handling deposits.
  • Act as a coach and role model for the shop team, providing expert guidance on on-the-line operations and service functions.
  • Work variable shifts, including opening shifts, closing shifts, and/or weekend shifts, with a focus on reliable and predictable attendance.
  • Report directly to a Shopkeeper or Shopkeeper Apprentice and receive specialized training on Daily Operation functions, with an additional focus on training and coaching Ambassadors and communicating up to leadership.
Qualifications
  • Full-time presence with night and weekend availability.
  • Passion for customer service and exemplary role model.
  • Energetic, positive, and skillful communicator.
  • Strong work ethic, great judgment, and good heart.
  • Calm under pressure and handles adversity with grace.
  • Master of daily operations and delegation.
  • Committed to the well-being of their shop team, their community, and the environment around them.
Benefits
  • Competitive hourly rate + tips.
  • Full-time hours.
  • Paid time off and holidays.
  • 4% match on 401k contributions after 3 months of employment.
  • A one-month paid sabbatical after 3 years of continuous service.
  • Annual paid day to volunteer for a non-profit organization that matters to you.
  • 50% discount at Jeni's Scoop Shops and online.
  • Career development toward Shopkeeper Apprentice and beyond.
About Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together through our scoop shops, which are at the heart of how we serve our mission. Our Service Assistants make a difference in their shop, their community, and in how they lead their team and serve their customers.



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