Pet Services Associate

6 days ago


Columbus, Ohio, United States Service Corporation International Full time
Pet Services Associate Job Description

At Service Corporation International, we're dedicated to celebrating lives and supporting our associates in their journey. As a Pet Services Associate, you'll be part of a team that promotes healing experiences for grieving pet families.

Key Responsibilities:
  • Assist families in selecting services for their pet's aftercare, including urns, personalized merchandise, and keepsake items.
  • Process paperwork and input client selections into our computer system.
  • Communicate with clients and veterinary clinics to ensure seamless service delivery.
  • Calculate and process payments, file records, and perform other administrative tasks.
  • Drive to local veterinary clinics as needed, picking up deceased pets and delivering cremated remains.
  • Create keepsake items, such as ink and clay prints, to help families cherish memories.
  • Perform weekly maintenance of cremation retort machines and participate in cross-training with other roles.
Requirements:
  • High school diploma or equivalent.
  • Valid state driver's license in good standing with auto insurance.
  • Two years of customer service experience, one year of merchandising experience, and one year in the death care industry (preferred).
Work Environment:

As a Pet Services Associate, you'll work indoors and occasionally outdoors in various weather conditions. You'll be required to travel locally and comply with our Field dress code policy.

Physical demands include frequent standing, sitting, and climbing stairs. You'll need to lift up to 50 pounds without assistance and up to 200 pounds with assistance.

Work hours may exceed standard hours, and you'll be required to travel up to 50% of the time.



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