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Energy Efficiency Support Specialist

2 months ago

Jefferson City, Missouri, United States AdNetAccountNet Inc. Full time
About Us:

AdNet/AccountNet, Inc. is a management consulting firm established in 1990, recognized as an 8(a), WOSB, LGBTE, and WBE owned entity. We excel in integrating top talent with the evolving demands of the workplace by offering premier staffing and executive search solutions.

Position Title: Bilingual Customer Care Agent (Remote)

Role Overview:

As a Customer Care Agent, our successful team members engage in various dynamic functions aimed at delivering an outstanding customer experience within the commercial energy sector. Our dedicated team is committed to providing exceptional service through efficient processing of energy efficiency applications and comprehensive customer support in a specialized and technical setting. This role involves meticulous evaluations of energy incentive applications for eligibility, finalizing applications, managing payments, and offering inbound and outbound assistance to applicants and program participants via phone and online chat, alongside other administrative support for our utility partners and their clientele. The daily responsibilities for this position necessitate a strong focus on incoming and repetitive data while maintaining a keen attention to detail.

We pride ourselves on delivering top-tier customer and client support through our specialized energy efficiency team, utilizing advanced call center technology, online chat services, and streamlined business processes within a paperless environment. Our team members are highly trained, customer-focused professionals eager to enhance their knowledge and skills in the unique field of energy efficiency customer support.

Key Responsibilities:
  • Engage in non-scripted customer interactions via phone, email, and chat applications.
  • Conduct professional outreach to clients.
  • Assist customers with inquiries regarding energy applications and program details.
  • Perform additional administrative tasks as required.
Minimum Qualifications:
  • High school diploma.
  • 2+ years of professional work experience.
  • Proficiency in MS Word, Excel, and other MS Office Suite applications for 2+ years.
  • Ability to pass a background check.
Preferred Qualifications:
  • Experience in business processing or back-office operations is strongly preferred.
  • Capability to accurately process applications in a highly repetitive environment.
  • Prior experience in sales or customer service is advantageous.
  • Strong computer skills, including data entry with high accuracy and speed, as well as database navigation.
  • Excellent written and verbal communication skills.
  • Ability to maintain a high energy level, positive attitude, and enthusiasm while collaborating with team members and customers.
  • Experience working with a diverse range of program participants, including homeowners and contractors, to troubleshoot application requirements.
  • Proficient in identifying, defining, and resolving issues promptly, gathering and analyzing information skillfully, and developing alternative solutions.
  • Ability to work independently and collaboratively.
  • Strong organizational and analytical capabilities.
  • Typing speed of 45 to 50 words per minute is preferred.
  • Team-oriented with the ability to thrive in a fast-paced environment.
  • Exceptional interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
  • Flexibility to manage multiple priorities and work limited overtime as needed.
  • Able to sit for extended periods.
  • Commitment to positively impacting the lives of program participants.
  • Desire and capacity to quickly learn about the energy sector.
We are dedicated to fostering diversity and equality within our workforce. We believe that a team with varied backgrounds, skills, and perspectives enhances our work. Promoting a culture of equality is not only the right thing to do but also a strategic advantage.