Customer Care Associate
2 weeks ago
Customer Service Representative - Knoll
Company Overview
Knoll, Inc. is a collective of design-oriented brands and professionals, collaborating with clients both in-person and digitally to craft inspiring modern interiors. As part of MillerKnoll, we are the driving force behind some of the world's most dynamic design brands. Our esteemed portfolio encompasses furniture, textiles, leathers, lighting, accessories, and architectural elements. Our brands, including Knoll Office, KnollStudio, KnollTextiles, and Edelman Leather, exemplify our dedication to modern design that caters to the diverse needs of high-performance workplaces, remote work environments, and luxury residential spaces.
Position Profile
Responsibilities of the Customer Service Representative:
- Provide assistance to clients by delivering product and service information, ensuring the success of customer projects through collaboration with Sales, Production, and Procurement.
- Engage and retain clients by addressing inquiries regarding products and services, while recommending alternative options as necessary.
- Establish customer accounts by accurately recording account details and processing client orders.
- Maintain up-to-date customer records by revising account information as needed.
- Address product or service concerns by clarifying customer requests and working with Sales, Production, and Procurement to identify the root cause of issues, proposing effective solutions, and following up to ensure satisfaction.
- Manage financial accounts by processing customer payments and adjustments.
- Collaborate with Sales, Procurement, and Production to recommend potential products or services to management based on customer insights and needs.
- Generate product or service reports by collecting and analyzing customer data.
- Contribute to team objectives by achieving related results as required.
Work Hours
This role is hybrid, requiring a blend of remote work and in-office assignments within the Customer Service function. Flexibility to cover West Coast hours is expected.
Required Skills
- Strong knowledge of leather is highly preferred.
- Familiarity with the Architectural and Design industry.
- Orientation towards Customer Service and Success.
- Quality focus and problem-solving abilities.
- Proficient documentation and email communication skills.
- Effective phone and listening skills.
- Ability to analyze information.
- Capacity for multitasking.
Required Experience
- High School Diploma or College degree.
- Proficient in MS Office and Oracle.
- Previous experience in the leather industry is preferred.
Who We Hire
We embrace diversity and inclusion in our hiring practices. Knoll is comprised of individuals of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, and backgrounds. Here, you can bring your authentic self to work. We are committed to equal opportunity employment, including veterans and individuals with disabilities.
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