Senior Solutions Architect
2 weeks ago
Highmark Health Senior Solutions Architect
The role demands a highly skilled individual to be part of a team dedicated to the design and execution of Contact Center Solutions that align with corporate strategies and objectives. This position is accountable for developing comprehensive solution designs and documentation that facilitate the creation, implementation, and operation of enterprise-level contact solutions utilized by the Contact Center.
KEY RESPONSIBILITIES:
1. Provide strategic guidance to business stakeholders in defining or designing operational processes, functions, and organizational frameworks.
2. Facilitate the creation of intricate enterprise business solutions.
3. Specify and architect large or complex systems, solutions, networks, infrastructure components, or processes.
4. Lead evaluations of system designs to ensure the selection of suitable technologies.
5. Utilize appropriate tools to assist in the development of architectural frameworks.
6. Identify technical, organizational, and physical environments for products or systems.
7. Spearhead the resolution of architectural and business challenges.
8. Communicate effectively across all organizational levels.
9. Manage expectations of clients, partners, and management.
10. Engage in customer walkthroughs, design reviews, and problem-solving sessions.
11. Collaborate with various departments across the organization as needed.
12. Maintain a comprehensive understanding of specific technical areas of expertise.
13. Provide leadership and mentorship in specialized areas and architecture.
14. Prepare presentations on complex topics within the area of expertise.
15. Present to peers to ensure alignment with Highmark's strategic objectives.
16. Perform other duties as assigned or requested.
EDUCATION:
Required: Bachelor's Degree in Information Technology or a closely related field.
Preferred: Master's Degree.
EXPERIENCE:
Required: 7 years in an IT role, 7 years in a Business role.
Preferred: Knowledge of the health insurance industry.
LICENSES AND CERTIFICATIONS:
Preferred: Relevant industry certifications such as Java Developer, DB2, Cognos, PEGA, Enterprise Architect (SCEA), Project Management.
SKILLS:
Experience in designing and implementing contact center technologies that align with business goals for both on-premises and CCaaS environments.
Develop technology roadmaps that reflect business priorities and future initiatives.
Identify opportunities for optimization within the current environment.
Research and assess new concepts in contact center technologies.
Collaborate with business units to prioritize programs aligned with critical strategic deliverables.
Experience in supporting multiple clients.
Familiarity with Agile methodologies is advantageous.
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