Senior Servicing Manager

2 weeks ago

Atlanta, Georgia, United States SitusAMC Full time
About the Role

SitusAMC is a leading provider of real estate services, and we're seeking a highly skilled Senior Servicing Manager to join our team. As a key member of our Asset Management team, you will be responsible for overseeing the daily operations and reporting obligations for our clients' portfolios of commercial real estate loans.

Key Responsibilities
  • Manage research requests and support the asset management team in addressing borrower, investor, or 3rd party inquiries.
  • Train new team members and perform reviews of mortgage/deed of trust, loan agreement, and/or commitment letter to determine servicing requirements.
  • Manage the onboarding of new loans and modifications, validating accuracy within the core servicing system of record.
  • Review 3rd party reports to determine property-specific escrow requirements and manage information/communication flow between Borrower and Lender/Client.
  • Manage monthly payment process, including invoicing, billing statements, and waterfalls, and review payoff demands for accuracy.
  • Manage property taxes and insurance coverage, working with appropriate departments to address shortages, advances, and forced placements.
  • Prepare and ensure all reporting requirements are met, including investor remittance reporting, maturities, delinquencies, escrow, and taxes.
  • Analyze and interpret legal documents associated with loan administration, including complex structures such as mezzanine loans, multiple facilities, participants, etc.
  • Establish and work with manager to draft and implement policies and procedures, monitor and evaluate procedure effectiveness, and effect changes required for improvement.
  • Represent Situs in resolving non-compliant issues through verbal and written communication with both internal and external parties.
  • Periodically evaluate resources to ensure that specific goals and deadlines are achievable, perform QC on completed product, and communicate results to team members.
  • Stay abreast of changes in industry standards and develop and maintain relationships with clients and stakeholders, providing regular updates on portfolio performance and investment strategies.
Requirements
  • Bachelor's degree; preferred field of study: real estate, finance/accounting, business, or equivalent combination of education and experience.
  • Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent.
  • Preferred experience in Commercial real estate, cash management, loan servicing, escrow management.
  • High comfort level with use of various industry-related software systems.
  • Strong attention to detail and accuracy.
  • Strong leadership skills.
  • High degree of professionalism.
  • Ability to work as a team player.
  • Pro-active approach to problem recognition and resolution.
About SitusAMC

SitusAMC is a leading provider of real estate services, and we're committed to helping our clients achieve their goals. We offer a dynamic and supportive work environment, and we're excited to have you join our team.

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