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IT Support Specialist

2 months ago

Novato, California, United States Marin Community Clinics Full time
Position Overview

Marin Community Clinics, established in 1972, operates as a comprehensive network of clinics offering a diverse range of integrated healthcare services, including primary care, dental, behavioral health, specialty care, and referral services. As a Federally Qualified Health Center (FQHC), we are dedicated to delivering essential health services to nearly 40,000 individuals each year in Marin County. Our organization consistently receives national recognition from the Health Resources and Services Administration (HRSA). Our mission is to enhance health and wellness through exceptional, compassionate care for everyone.

This role, reporting directly to the IT Director, involves the management, creation, design, and troubleshooting of IT desktop and network operations across various healthcare clinics and administrative locations.

Key Responsibilities
  • Delegate tasks effectively to other Support Analysts as required.
  • Oversee inventory needs and ensure adequate office supplies for Desktop Support.
  • Engage in the hiring and training processes for Desktop Support personnel.
  • Deliver desktop support within a healthcare clinic setting for all system users.
  • Address and develop solutions for employee assistance requests related to computer, data, and IT issues.
  • Design network solutions, including addressing security concerns and related IT challenges.
  • Advise management and executive teams on areas of concern, proposing resolutions and best practices.
  • Participate in on-call rotations for after-hours support and special projects.
  • Regularly visit clinic and administrative spaces to provide training and guidance on system usage.
  • Manage relationships with outsourced IT consultants and vendors, including contract negotiations and assessing organizational needs for services or products.
  • Perform additional duties as assigned.
Qualifications

Education and Experience:

  • High School Diploma or Equivalent (GED) is required.
  • A Bachelor's Degree (BA or BS) is preferred, ideally in computer science or a related field.
  • Experience in creating, designing, and implementing network administration protocols.
  • Familiarity with VMWare, Active Directory, and Exchange Server.
  • A minimum of 5 years of experience providing IT support to users and employees.

Essential Skills and Abilities:

  • Ability to design and implement solutions for database, network, and other IT-related challenges.
  • Availability for prompt on-site responses to technical emergencies.
  • Exceptional customer service skills.
  • Capacity to think quickly and respond effectively in technical situations.
  • Proficient knowledge of PC hardware, including laptops, desktops, and printers.
  • Ability to work independently and manage projects with minimal supervision.
  • Strong problem-solving abilities and sound judgment.
  • Effective verbal and written communication skills.
  • Valid CA Driver's License.

Physical Requirements and Working Conditions:

  • Involves light to moderate physical tasks on a daily basis.
  • Willingness to travel between various sites as necessary.

Benefits:

Our benefits program is designed to safeguard your health, family, and lifestyle. We offer a competitive benefits package that includes affordable health insurance, Health Reimbursement Accounts (HRA), dental and vision insurance, educational and continuing education benefits, student loan repayment and forgiveness options, retirement plans, group life and AD&D insurance, short-term and long-term disability benefits, professional fee reimbursement, mileage and cell phone reimbursement, scrubs reimbursement, loupes reimbursement, employee assistance programs, paid holidays, personal days of celebration, paid time off, and extended illness benefits.

Covid-19 Vaccination Requirements:

All employees must be fully vaccinated for COVID-19, including required boosters, as a condition of employment, with limited exemptions. New hires must provide proof of full vaccination and booster status before commencing employment. If you have completed your primary vaccination series but have not received the latest booster, you will be required to obtain it and wear a mask until completed if hired.

Marin Community Clinics is an equal opportunity employer. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth, and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Salary Range

USD $75,000.00/Yr. - USD $85,000.00/Yr.