Optometric Support Specialist

3 weeks ago


Beaverton, Oregon, United States Kaiser Permanente Full time
Job Summary:
As an Optometric Support Specialist at Kaiser Permanente, you will play a vital role in providing exceptional patient care and supporting doctors of optometry in a collaborative relationship. Your primary responsibility will be to assist and support doctors in providing patients with optimum levels of general optometric care. Under the direct supervision of the doctor, you will provide technical and support assistance to improve the efficacy and efficiency of the doctors of optometry.

Key Responsibilities:
  • Accurately record patients' medical and visual history, review and prepare other clinical information for the doctor(s). Take and record patient vitals when indicated in the EMR. Perform appropriate pre-testing, such as assessing gross visual skills, extraocular muscle action, and pupillary reflexes. Perform OCT, Visual Fields, and Diabetic Photos. Maintain accurate records and reports as instructed by the doctor. Instill eye-drops when ordered by the doctor. Assist in therapeutic procedures such as foreign body removal.
  • Receive and process phone calls and other patient communication, from patients, assess the nature of the situation, and manage triage accordingly. Manage all aspects of the doctor(s) schedule, including booking appointments.
  • Maintain diagnostic and therapeutic instruments and equipment to ensure they are clean and accurate. Assess the condition of instruments and arrange for repair and/or recalibration as necessary. Maintain instruments and medications for ophthalmic therapeutics; ensure that instruments and medications are available and sterile.
  • Respond to patient concerns and resolve or forward them to the proper person or area for resolution.
  • Coordinate patient optometric care with optical dispensing, membership services, family practice, ophthalmology, pharmacy, and other KP departments and services.
  • Follow all KP policies, procedures, and behavior guidelines and standards for the treatment of members and confidentiality of their care. Perform other duties as assigned.
Requirements:
  • Minimum two (2) years of previous full-time employment functioning in an optometric or ophthalmic practice under the supervision of an optometrist or ophthalmologist, and/or successful completion of a JCAHPO accredited ophthalmic medical technology program required, OR one (1) year in a back office provider support role in healthcare with on-the-job training in KP's Optometry training program (when available).
  • High School Diploma or General Education Development (GED) required.
  • Paraoptometric Assistant Certificate within 24 months of hire from the American Optometric Association OR Ophthalmic Technician Certificate within 24 months of hire from The Joint Commission on Allied Health Personnel in Ophthalmology OR Paraoptometric Technician Certificate within 24 months of hire from the American Optometric Association OR Ophthalmic Assistant Certificate within 24 months of hire from The Joint Commission on Allied Health Personnel in Ophthalmology.
  • Registered Medical Assistant (Washington) within 2 months of hire.
Preferred Qualifications:
  • Three (3) years of previous experience in optometric or other ophthalmic practice.
  • Basic knowledge of Kaiser Permanente policies, procedures, and philosophy and culture.
  • Thorough knowledge of basic science and optics, familiarity with optometric and/or ophthalmic procedures related to preliminary testing.
  • Basic knowledge of instillation of optometric diagnostic and therapeutic pharmaceuticals as applied to the practice of optometry.
  • Working knowledge of HealthConnect.

Notes:

  • Travel locations may include various Kaiser Permanente facilities.

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