Shift Lead

4 days ago


Fulton, New York, United States Planet Fitness Full time
Grow with Us

We are seeking a motivated and experienced Shift Lead to join our team at Planet Fitness. As a Shift Lead, you will play a key role in ensuring the smooth operation of our facility, providing exceptional customer service, and supporting the development of our team members.

Key Responsibilities:
  • Provide world-class customer service and ensure a positive member experience.
  • Assist in recruiting, hiring, and developing a high-performing team.
  • Support the General Manager with staff oversight and management.
  • Assist in scheduling and supervising staff.
  • Ensure the facility is clean and well-maintained.
  • Resolve member, staff, and club issues in a timely and professional manner.
Requirements:
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits:
  • Free Planet Fitness Black Card Membership.
  • Employee Assistance Program (EAP) with free and confidential counseling resources.
  • Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits.

We are committed to providing a safe and healthy work environment for our team players and members. We follow strict safety and cleaning protocols, including mask-wearing and touch-less check-in.



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