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Customer Service Team Manager and Coach

2 months ago

Knoxville, Tennessee, United States First Horizon Full time
About the Role

This is a challenging and rewarding opportunity to lead a team of customer service professionals in a contact center setting. As a Performance Manager, you will be responsible for coaching, developing, and managing a team of approximately 15 direct reports.

Key Responsibilities
  • Team Coaching and Development: Provide guidance and support to team members to help them achieve their full potential and improve their skills.
  • Performance Management: Set goals and objectives for the team, monitor progress, and provide feedback to ensure exceptional performance.
  • Leadership and Autonomy: Demonstrate a high degree of autonomy and business acumen, making informed decisions to drive business results.
Requirements
  • Education: Bachelor's degree (4-year college) and 2-4 years of experience or equivalent combination of education and experience.
  • Experience: 5-10 years of experience in a leadership or management role, preferably in a customer service or contact center environment.
About Us

First Horizon is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. We serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.