Restoration Manager

4 weeks ago


Knoxville, Tennessee, United States SERVPRO Team Cuthbertson Full time
Job Opportunity: Restoration Manager

We are seeking a highly skilled and experienced Restoration Manager to join our team at SERVPRO Team Cuthbertson. As a key member of our leadership team, you will be responsible for leading our crew chiefs and technicians to provide exceptional service to our customers in times of need.

Key Responsibilities:
  • Lead a team of crew chiefs and technicians to ensure timely and high-quality restoration services
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the Operations Manager to achieve performance targets around quality, timeliness, and profitability
  • Provide outstanding customer service to clients who have experienced fire or water damage
  • Ensure accurate scope of work for projects and prepare estimates using proprietary software
  • Document emergency response activities in real-time to insurance carriers and other paying parties
  • Negotiate customer and/or client approval of project scope and estimate
  • Schedule, coordinate, and oversee crews and resources to provide service on active projects
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process
  • Maintain written communication with customers, teammates, vendors, and insurance representatives
  • Manage production expenses, including equipment, vehicles, and other material assets
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
  • Maintain a clean driving record and valid license at all times
  • Participate in recruiting, hiring, training, and coaching a team of 4-10 individuals to provide services in the field
What We Offer:
  • Paid vacation, sick leave, and holiday pay
  • Insurance (health, vision, dental, life & supplemental)
  • 401K with company match
  • Career growth potential
  • Continued investment in people and infrastructure
About Us:

SERVPRO Team Cuthbertson is a leading restoration company with a strong commitment to compassionate service. We strive to be the premier restoration company in our markets, driven by a passion for excellence and a focus on quality in every service we offer. Our company culture is dynamic and inclusive, grounded in mutual respect, collaboration, and empowerment.

We recognize our employees as the foundation of our success and are dedicated to their ongoing development. Through continuous improvement and education, we ensure that our team remains at the forefront of the restoration industry.

At SERVPRO Team Cuthbertson, we are more than just a restoration company; we are dedicated to restoring lives and building lasting relationships. Our commitment to compassionate service drives us to go above and beyond for our clients, ensuring that they feel supported during challenging times.



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