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Patient Access Coordinator

2 months ago

Oak Brook, Illinois, United States The LaSalle Group Full time

Job Summary: The LaSalle Group is seeking a detail-oriented and customer-focused Patient Access Specialist to join our team. In this role, you will be the first point of contact for patients, providing assistance with the registration and admission process, verifying insurance coverage and collecting demographic and financial information.

Key Responsibilities:

  • Greet patients and visitors in a welcoming and professional manner, providing assistance and information as needed.
  • Register patients for appointments, procedures, and admissions using electronic health record (EHR) systems with accuracy and efficiency.
  • Verify patient demographic information and insurance coverage, obtaining necessary authorizations and referrals as required.
  • Collect patient co-payments, deductibles, and other financial obligations, explaining billing processes and payment options as needed.
  • Coordinate with clinical staff and other departments to ensure smooth and timely patient flow and scheduling.
  • Respond to patient inquiries and requests promptly and courteously, escalating issues as appropriate to ensure resolution.
  • Maintain patient confidentiality and privacy in accordance with HIPAA regulations and organizational policies.
  • Assist with administrative tasks such as filing, scanning, and data entry to support departmental operations.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in healthcare administration, patient registration, or customer service preferred.
  • Strong computer skills with proficiency in Microsoft Office and experience with electronic health record (EHR) systems.
  • Excellent communication and interpersonal skills with the ability to interact effectively with patients, families, and colleagues.
  • Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Compassionate and empathetic demeanor with a commitment to providing exceptional patient care.
  • Willingness to adhere to organizational policies and procedures, including attendance and punctuality standards.