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IT Support Specialist

2 months ago


Miami, Florida, United States Florida International University Full time
Job Summary

Florida International University is seeking a skilled IT professional to join our team as an IT Generalist II. This role is responsible for ensuring that the University's computer equipment is configured to meet established guidelines and maintaining FIU-owned computers for faculty and staff.

Key Responsibilities
  • Provide technical support and repair equipment malfunctions at an onsite location.
  • Offer hands-on desk-side quality support for faculty and administrators to resolve technology-related problems.
  • Ensure technical requirements are properly integrated with existing processes.
  • Develop and maintain technical documents and specifications.
  • Collaborate with internal departments to resolve issues affecting technology infrastructure.
  • Manage complex troubleshooting for Windows/Mac OS and Division of IT-supported software.
Requirements

A Bachelor's degree in Computer Science or a related field and two years of experience in the field, or six years of related experience, or an equivalent combination of relevant education and/or experience.

Knowledge of client and server-side best practices for operating system management and redundancy, utilizing Microsoft, and customer service experience are desired.