Pharmacy Support Specialist

4 weeks ago


Miami, Florida, United States IQVIA INC (US10) Full time

Job Title: Pharmacy Support Specialist

Job Summary: We are seeking a highly skilled Pharmacy Support Specialist to join our team at IQVIA INC (US10). As a Pharmacy Support Specialist, you will provide payment assistance solutions to patients and pharmacies, ensuring seamless program execution.

Key Responsibilities:

  • Field requests for card activation, program eligibility, and explanation of program benefits.
  • Provide first-level support for problem resolution and document information specific to the resolution.
  • Escalate unresolved issues to the appropriate area and recognize operational challenges to suggest recommendations to management.
  • Work 40 hours per week under moderate supervision, with multiple shifts available.

Requirements:

  • High School Diploma or equivalent required.
  • Pharmacy Technician experience required.
  • HIPAA certified.
  • Call center experience required (3+ years preferred).
  • Experience in medical claim processing is a plus.
  • Bi-lingual (English/Spanish) is a plus.

Compensation: The pay range for this role is $18.00 per hour.

About IQVIA INC (US10): We are a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.



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