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Patient Service Representative

2 months ago

Jersey City, New Jersey, United States Summit Health Inc Full time
About Our Company

We are a leading healthcare organization committed to delivering high-quality patient care and services. Our mission is to provide a connected and compassionate experience for our patients and their families.

Job Description

Job Summary

The Patient Service Representative is a critical member of our healthcare team, responsible for providing exceptional patient service and support. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greeting and Welcoming Patients

Provide a warm and welcoming experience for patients and their families, ensuring a positive first impression of our organization.

Organizing and Coordinating Patient In-Take and Appointments

Coordinate patient in-take and appointments, ensuring timely and efficient processing of patient information.

Accurately Enters/Updates Patient Information in System

Enter and update patient information accurately and efficiently, ensuring compliance with regulatory requirements.

Assisting Patients with Completion of Paperwork

Assist patients with completion of paperwork, ensuring all necessary information is collected and processed correctly.

Scanning, Updating and Filing Medical Records

Scan, update, and file medical records accurately and efficiently, ensuring compliance with regulatory requirements.

Answering Phone Calls, Questions, etc. in a Prompt and Polite Manner

Answer phone calls, respond to patient inquiries, and provide information in a prompt and polite manner.

Processing Medical Insurance Information, Verifying Patient Eligibility and Addressing Any Patient Questions about Insurance

Process medical insurance information, verify patient eligibility, and address patient questions about insurance in a timely and efficient manner.

Handling Cash and Co-Payments Accurately and Responsibly

Handle cash and co-payments accurately and responsibly, ensuring compliance with organizational policies and procedures.

Providing Outstanding Customer Service to Every Patient

Provide exceptional customer service to every patient, ensuring a positive experience and high levels of satisfaction.

Informing Site Manager or Assistant Site Manager of Waiting Room Wait Times, Patient Inquiries, etc.

Inform site manager or assistant site manager of waiting room wait times, patient inquiries, and other relevant information in a timely and efficient manner.

Qualifications
  • High School Degree or Equivalent

A high school degree or equivalent is required for this role.

Happy, Welcoming, and Can-Do Attitude with Patients and Coworkers

A happy, welcoming, and can-do attitude is essential for this role, as you will be interacting with patients and coworkers on a daily basis.

Experience Working in a High-Volume/High-Intensity Service Industry

Experience working in a high-volume/high-intensity service industry, such as healthcare, hospitality, or retail, is preferred.

Excellent Verbal, Written, and Interpersonal Communication Skills

Excellent verbal, written, and interpersonal communication skills are required for this role, as you will be interacting with patients, coworkers, and other stakeholders on a daily basis.

Detail-Oriented and a Team Player

A detail-oriented and team player attitude is essential for this role, as you will be working in a fast-paced environment and collaborating with other team members to achieve organizational goals.

Computer Proficiency and Superior Keyboarding Skills

Computer proficiency and superior keyboarding skills are required for this role, as you will be using computer systems and software to process patient information and perform other tasks.

Flexible/Adaptable Nature to Work in a Continuously Evolving Environment

A flexible and adaptable nature is essential for this role, as you will be working in a continuously evolving environment and adapting to changing priorities and deadlines.

Passion for Helping Others in a Healthcare Environment

A passion for helping others in a healthcare environment is required for this role, as you will be interacting with patients and their families on a daily basis.

Ability to Effectively Interact with Physicians, Patients, and Other Staff Members

The ability to effectively interact with physicians, patients, and other staff members is essential for this role, as you will be working in a collaborative environment and communicating with various stakeholders on a daily basis.

Bilingual Language Skills Required or Preferred Based on Site Location

Bilingual language skills are required or preferred based on site location, as you will be interacting with patients and coworkers who may speak different languages.

Physical Requirements

The ability to sit and stand for periods of time is required for this role, as you will be working in a fast-paced environment and interacting with patients and coworkers on a daily basis.

Heavy computer use is also required for this role, as you will be using computer systems and software to process patient information and perform other tasks.

About Our Commitment

We are committed to providing a safe and healthy work environment for our employees and patients. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) savings plan.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to diversity, equity, and inclusion in all aspects of our organization.

We are committed to providing a positive and supportive work environment for our employees, and we offer opportunities for professional growth and development.