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Customer Service Representative

2 months ago

Elizabeth, New Jersey, United States Ingka External Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Relations team as a Cashier and Customer Service Associate. In this role, you will be responsible for providing an exceptional customer experience, ensuring a positive final touchpoint during the IKEA shopping experience.

Key Responsibilities
  • Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
  • Provide an efficient and accurate checkout experience in various areas of the store
  • Offer additional products and services such as home delivery, credit card, and IKEA Family card
  • Resolve customer concerns independently to meet their unique needs and expectations
  • Provide friendly, safe, and efficient car loading and unloading services
About Us

At IKEA, we are passionate about people and committed to creating a positive and joyful experience for all IKEA visitors and customers. Our Customer Relations team is dedicated to building and retaining long-lasting relationships with new and existing customers in a multichannel retail environment.

What We Offer
  • Generous paid time off, holiday, and sick time
  • WiselyPay - get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
Qualifications
  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent