Membership Coordinator

3 weeks ago

Philadelphia, Pennsylvania, United States The Energy Co-op Full time
Job Title: Membership Coordinator

At The Energy Co-op, we are seeking a highly organized and empathetic Membership Coordinator to deliver a cohesive and robust member experience through increased member engagement efforts and enhanced member benefits.

Position Overview

The Membership Coordinator will report to the Membership Manager and focus primarily on member services and communications, interacting daily with member audiences, external parties, and stakeholders via email, telephone, and in-person. The successful candidate will be able to understand and balance member needs with organizational strategies, ensuring success through effective management of diverse day-to-day responsibilities and longer-term strategic projects.

Key Responsibilities
  • Field, understand, resolve, escalate, and triage incoming member inquiries via phone and email
  • Become an expert on The Energy Co-op's programs and member benefits
  • Facilitate, evaluate, and improve the cooperative's member journey across all programs
  • Coordinate planning and execution of The Energy Co-op's Annual Member Meeting
  • Coordinate and support planning and execution of regular and ad-hoc membership educational, social, and recruitment events
  • Ensure accurate and comprehensive member inquiry case and record keeping
  • Coordinate and support ad-hoc member service, retention, and engagement projects
Membership Operations
  • Conduct routine membership service activity processing, including enrollments, renewals, changes, and drops
  • Correspond with residential prospects and successfully enroll new members via phone, electronically, and at in-person events
  • Maintain accurate, comprehensive member data in Salesforce, Constant Contact, and other databases
  • Monitor member service activity to identify and resolve service activity issues
  • Work with Membership Manager and Operations Manager to track KPIs for membership retention and engagement
  • Support Operations Manager in compliance with regulatory notice and documentation requirements
  • Create and run regular and ad-hoc reports to support membership management needs and inform executive leadership and the Board of Directors
Communications
  • Draft, record, and edit content for the monthly newsletter, quarterly web series, and blog
  • Support development of digital and print content and collateral
  • Support planning and execution of the communications calendar
  • Carry out member e- and traditional mailings related to energy service, education, events, and more
  • Support all outgoing member communications and engagement efforts
  • Monitor and manage automated messaging
Membership Recruitment
  • Field, handle, enroll, or triage incoming commercial prospects
  • Support implementation and management of Sales Engagement recruitment tool and opportunity pipeline in Salesforce
  • Support improvement of prospect journey and experience
  • Represent The Energy Co-op at peer, partner, and community events
  • Support and coordinate strategic partnership collaborations
  • Support recruitment reporting and measurement and improvement of recruitment activities
Requirements
  • Bachelor's degree in a relevant field of study
  • At least 2 years of experience in member-facing or customer-facing role
  • Evidenced success navigating and resolving customer inquiries and issues
  • Experience coordinating small and large events
  • Excellent verbal and written communications skills, with an ability to synthesize information effectively
  • Process-oriented with strong logical thinking skills
  • Public speaking and presentation experience
  • Highly organized with a keen attention to detail
  • Strong time management and prioritization skills
  • Experience with Microsoft Office Suite
How to Apply

Please submit your resume and a cover letter addressed to Lilly Price, Operations Manager, at careers@theenergy.coop, and use Membership Coordinator as the subject line. Tell us how you learned about this position, and why you think you are a good fit. Review of applications will be conducted on a rolling basis and the position will remain available until filled. No telephone calls, in-person applications, or recruiters, please.

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