Healthcare Sales Representative

2 months ago

Philadelphia, Pennsylvania, United States ChenMed Full time
About ChenMed

ChenMed is a family-owned and physician-led healthcare organization that is transforming the way healthcare is delivered to seniors. Our unique approach allows us to improve the health and well-being of the populations we serve.

Job Summary

We are seeking a highly motivated and results-driven Healthcare Sales Representative - Membership Growth Consultant to join our team. As a key member of our sales team, you will be responsible for generating sales leads and membership growth by nurturing productive relationships with senior citizens, key local community partners, and senior-focused businesses.

Key Responsibilities
  • Nurture and build direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
  • Meet with individual seniors and groups in their homes, workplaces, houses of worship, senior centers, or living communities to share the ChenMed value proposition.
  • Plan, coordinate, and execute local events within the community to help reach our ideal patients.
  • Cultivate strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers, and related community providers.
  • Partner with community officials, businesses, and senior outreach programs to develop initiatives that will drive new patient growth.
  • Schedule one-on-one sales meetings, referral relationships with Plan agents, independent brokers, and the senior community to deliver solutions on immediate customer requests.
  • Manage vendors related to event planning and negotiate contracts with venues where events are taking place.
  • Ensure insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
  • Use marketing and sales tools to identify solutions and sell to new customers.
  • Maintain up-to-date client information in designated customer relationship management (CRM) tool.
  • Document interactions with clients and ensure effective management of leads.
  • Provide monthly activity calendar reflecting community access points and new tabletop venues.
  • Create penetration plans and initiatives in key target markets and channels.
  • Recover dormant customers via sales tools and marketing campaigns.
  • Drive new member growth by educating potential patients on our value proposition and healthcare model.
  • Develop distribution channels to support new patient enrollment growth.
  • Partner with sales leadership to improve effectiveness of engagements with distributors, vendors, and community partners.
  • Build trusting relationships with brokers/insurance agents/case workers/third-party vendors associated with seniors.
  • Engage with new patients through and beyond their first appointment.
  • Maintain relationships with enrolled patients to positively impact retention.
  • Help address and resolve customer complaints and issues as required.
Requirements
  • High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration, or a related field preferred.
  • A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage.
  • A minimum of 2 years of business-to-business experience or equivalent management experience preferred.
  • Relevant sales experience with establishing and maintaining relationships with business/vendor partners.
  • Experience in telesales to input sales data into a computer while on the telephone with a customer.
  • This position requires possession and maintenance of a current, valid Driver's License.

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