Fraud Investigator
3 days ago
We are seeking a highly skilled and experienced Fraud Investigator to join our team at Westlake Services. As a Fraud Investigator, you will be responsible for assessing, investigating, and resolving potential loan fraud situations arising from our originations or servicing departments.
Key Responsibilities- Conduct thorough investigations into potential loan fraud cases, gathering and analyzing evidence to determine the validity of claims.
- Prepare and process demands for repurchase and/or payoff, ensuring compliance with company policies and procedures.
- Make outbound contacts with dealerships to resolve pending repurchase demands, negotiating settlements within acceptable guidelines.
- Assign or release funds-hold status on dealerships with outstanding repurchase demands, accurately tracking and documenting progress and actions taken.
- Promptly communicate potential risk situations to the department Manager, ensuring timely resolution of issues.
- Minimum of a High School diploma or equivalent.
- Previous work experience in collections or specialized debt servicing, preferably in the automotive finance industry.
- Excellent communication and negotiating skills, with the ability to work under time constraints and daily deadlines.
- Superior data entry skills, with attention to detail and excellent organizational skills.
- Ability to work in a fast-paced environment, with versatility in job functionality and quick adaptation to procedural changes.
- Competitive hourly rate of $17.28, with potential monthly bonus pay.
- Medical, Dental, and Vision benefits.
- Life Insurance and Long-term disability plans.
- Flexible Spending Account.
- 401K matching.
- Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
- Wellness Programs.
- Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
- Career Path Opportunities.
- Discounts on Parks, Museums, Movie Tickets, and Attractions.
- Employee Loan Assistance.
- Annual Flu Shot.
- Paid Vacations Days.
- Paid Sick days.
- Paid holidays.
- HGym (available in our Los Angeles, CA & Dallas,TX office).
- Rental Car Discounts, Dell Member Purchase Program.
- UKG Wallet.
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