Fraud Investigator

3 days ago


Agoura Hills, California, United States Westlake Services Full time
Job Summary

We are seeking a highly skilled and experienced Fraud Investigator to join our team at Westlake Services. As a Fraud Investigator, you will be responsible for assessing, investigating, and resolving potential loan fraud situations arising from our originations or servicing departments.

Key Responsibilities
  • Conduct thorough investigations into potential loan fraud cases, gathering and analyzing evidence to determine the validity of claims.
  • Prepare and process demands for repurchase and/or payoff, ensuring compliance with company policies and procedures.
  • Make outbound contacts with dealerships to resolve pending repurchase demands, negotiating settlements within acceptable guidelines.
  • Assign or release funds-hold status on dealerships with outstanding repurchase demands, accurately tracking and documenting progress and actions taken.
  • Promptly communicate potential risk situations to the department Manager, ensuring timely resolution of issues.
Requirements
  • Minimum of a High School diploma or equivalent.
  • Previous work experience in collections or specialized debt servicing, preferably in the automotive finance industry.
  • Excellent communication and negotiating skills, with the ability to work under time constraints and daily deadlines.
  • Superior data entry skills, with attention to detail and excellent organizational skills.
  • Ability to work in a fast-paced environment, with versatility in job functionality and quick adaptation to procedural changes.
What We Offer
  • Competitive hourly rate of $17.28, with potential monthly bonus pay.
  • Medical, Dental, and Vision benefits.
  • Life Insurance and Long-term disability plans.
  • Flexible Spending Account.
  • 401K matching.
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
  • Wellness Programs.
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
  • Career Path Opportunities.
  • Discounts on Parks, Museums, Movie Tickets, and Attractions.
  • Employee Loan Assistance.
  • Annual Flu Shot.
  • Paid Vacations Days.
  • Paid Sick days.
  • Paid holidays.
  • HGym (available in our Los Angeles, CA & Dallas,TX office).
  • Rental Car Discounts, Dell Member Purchase Program.
  • UKG Wallet.


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