Customer Service Representative

7 days ago


Cherry Hill, New Jersey, United States H&M Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding customer service, ensuring that every customer interaction is positive and memorable.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including fashion trends, styles, and features.
  • Sales and Merchandising: Assist customers in finding the perfect products, and maintain a visually appealing store environment through effective merchandising and visual displays.
  • Operations: Participate in daily store operations, including receiving and processing shipments, maintaining store appearance, and adhering to company standards and procedures.
  • Teamwork: Collaborate with colleagues to achieve sales goals, provide support, and maintain a positive and inclusive work environment.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Product Knowledge: Ability to learn and maintain in-depth knowledge of our products and fashion trends.
  • Sales and Merchandising: Strong sales and merchandising skills, with the ability to effectively communicate product features and benefits.
  • Operations: Ability to work in a fast-paced environment, with a focus on maintaining a clean and organized store environment.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with colleagues to achieve sales goals.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and employee discounts.
  • Professional Development: Opportunities for training and development, including workshops and conferences.


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