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Customer Service Representative

2 months ago

Cherry Hill, New Jersey, United States American Heritage Credit Union Full time
Job Summary

American Heritage Credit Union is seeking a highly skilled Customer Service Representative to join our team at our Cherry Hill branch. As a key member of our team, you will be responsible for providing exceptional service to our members, clients, and associates, enhancing their overall experience.

Key Responsibilities:

  • Process account-related requests, including opening basic consumer accounts and performing file maintenance.
  • Process basic consumer loan-related requests, including submitting applications, booking, and disbursing, and file maintenance.
  • Analyze members' engagement with the credit union using sales tracking systems, member data warehouse programs, and other tools.
  • Connect members to our Subject Matter Experts via SmartOffice/VANA technology who can assist them with their specialized financial needs.

Requirements:

  • One to three years of similar or related experience.
  • A high school education or GED.
  • Full-time position with rotating evening and Saturday hours.
  • FICEP certification (to be completed after hire).

What We Offer:

  • A competitive rate commensurate with experience.
  • An extensive benefits package, including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company.

Our Commitment to Diversity and Inclusion:

American Heritage Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.