Health Center Operations Director

1 month ago


Greenbelt, Maryland, United States CCI Health Services Full time
Job Summary

The Practice Manager is a key member of the health center leadership team, responsible for managing and supervising the operational and administrative functions, activities, and projects. This role requires strong leadership qualities, effective communication skills, and the ability to work collaboratively with site leadership to ensure the effective and efficient operations of the health center.

Key Responsibilities
  • Manage, plan, and coordinate the administrative and business operations of the health center, including supervising patient representatives, referral specialists, and patient navigators.
  • Provide quality customer service and communicate in a HIPAA-compliant, culturally sensitive, and trauma-informed manner.
  • Recruit, interview, supervise, and direct all administrative support staff to ensure the HC operates in an efficient manner and that patients receive high-quality customer service.
  • Supervise scheduling and daily assignment of duties for support staff to ensure effective and efficient operations for patient access.
  • Foster teamwork and build strong relationships with all departments to ensure seamless health center operations.
Requirements
  • Bachelor's Degree and/or the equivalent of five years experience in health care administration; three years in a management capacity.
  • Experience in an acute care setting, preferably a community health center serving culturally diverse and underserved patient populations.
  • Previously managed a Multi-Specialty Site of 8 to 12 Clinicians and 13-20 Support staff members.
  • Expertise in computer skills and Microsoft Office, including Excel.
  • Demonstrated leadership, oral and written communication, and strategic analytic skills.
  • Current BLS/CPR certification required.


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