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Customer Service Representative

2 months ago

Richardson, Texas, United States DebtBlue Full time
Job Title: Customer Service Representative

DebtBlue, LLC is a leading debt settlement organization dedicated to helping individuals and families overcome financial challenges. We are seeking a highly motivated and empathetic Customer Service Representative to join our team.

Job Summary:

The Customer Service Representative will be the primary point of contact for clients enrolled in our debt settlement program. The ideal candidate will possess excellent communication skills, a strong understanding of financial concepts, and the ability to provide exceptional customer service.

Key Responsibilities:
  • Notate client accounts in our CRM system with accurate and complete information to ensure seamless communication between employees and departments.
  • Professionally handle incoming client requests and make monthly follow-up calls to ensure client satisfaction.
  • Proactively address client needs via various communication channels, including phone, email, and chat.
  • Complete outbound calls and annotate tasks to ensure timely resolution of client issues.
  • Communicate a thorough understanding of our company's products and consumer debt relief options to clients as necessary.
  • Utilize our Customer Relationship Management system (CRM) to assign and complete tasks.
Requirements:
  • High School Diploma or GED (required)
  • 2 years of Call Center experience (required)
  • Empathy and willingness to assist clients throughout their financial hardship
  • Problem-solving skills with the ability to multitask using judgment and decision-making skills
  • Talent to compete in a fast-paced, high-energy environment
  • A stellar work ethic, including a record of punctuality and good attendance
  • Proficiency in Microsoft Office, SharePoint, and client service software, database, and tools
  • Bilingual (Spanish) is a plus
What We Offer:
  • 401K
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Long-term disability insurance - employer paid
  • Basic Life insurance - employer paid
  • Paid Time Off
  • Paid holidays
  • Employee referral program
  • Free onsite gym
Company Culture:

DebtBlue is a dynamic and supportive work environment that values employee growth and development. Our team is committed to serving with integrity, excellence, compassion, and a smile. We encourage our employees to speak up and share their ideas, opinions, and feedback.

We are an equal opportunity employer and consider applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status, or veteran status, or any other legally protected status.