Guest Services/Front Desk Supervisor

14 hours ago

Blaine, Washington, United States Travel + Leisure Full time
We're on a Mission to Put the World on Vacation

At Travel + Leisure Co., our goal is to deliver exceptional experiences for millions of travelers worldwide. As a Guest Services/Front Desk Supervisor, you'll play a vital role in achieving this mission. You'll lead the daily operation of guest service shifts, ensuring seamless check-in and check-out procedures, and maintaining a positive customer and associate relationship.

Key Responsibilities:
  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
  • Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
  • Ensure daily checklist duties and tasks are fully completed with follow-up communications.
  • Maintain room inventory accurately and efficiently.
  • Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
  • Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
  • Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
  • Support customer service standards that exceed guest expectations and directly communicate reservation flag information.
What We're Looking For:
  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare or hospitality service experience.
Why Work with Us:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

•Medical

•Dental

•Vision

•Flexible spending accounts

•Life and accident coverage

•Disability

•Paid time off including 12 vacation days and 6 holidays per year, prorated based on your hire date.

•Sick leave in accordance with applicable laws and/or ordinances

•Wish day paid time to volunteer at an approved organization of your choice

•401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

•Legal and identity theft plan

•Voluntary income protection benefits

•Wellness program (subject to provider availability)

•Employee Assistance Program

Compensation
Generally starting at $20.00 - $23.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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