Guest Services/Front Desk Supervisor

1 day ago

Blaine, Washington, United States Travel + Leisure Full time
Transforming Vacations into Unforgettable Experiences

At Travel + Leisure Co., we're dedicated to crafting exceptional vacation experiences for our guests. As a Guest Services/Front Desk Supervisor, you'll play a vital role in delivering outstanding service and exceeding guest expectations. Your leadership skills will empower your team to resolve issues, anticipate needs, and create memorable moments for our valued customers.

Key Responsibilities:
  • Lead daily front- and back-of-house operations to ensure seamless guest experiences.
  • Provide expert guidance on guest check-in and check-out procedures, analyzing reports to optimize service delivery.
  • Maintain accurate room inventory and efficiently manage schedule adjustments to meet guest, associate, and financial requirements.
  • Develop and coach team members to deliver exceptional customer service, exceeding guest expectations and promoting a positive, inclusive work environment.
  • Support customer service standards by communicating reservation flag information and providing hands-on training and development opportunities.
Requirements:
  • Valid driver's license.
  • Proven ability to work under pressure and lead teams effectively.
  • Excellent verbal and written communication skills, with a strong focus on hospitality service.
  • Working knowledge of property management systems and computer software programs.
  • 1 year of supervisory or management experience in a hotel, timeshare, or hospitality service environment.
Benefits:
We offer a comprehensive range of health and welfare benefits to associates who work 30 or more hours per week, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, sick leave, wish day paid time, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and Employee Assistance Program.

Compensation:
Generally starting at $22.00 per hour, with the actual hourly rate determined by factors such as experience, education, skills, training, and work location.

Where Memories Start with You:
Hospitality is at the heart of everything we do at Travel + Leisure Co. We're an inclusive environment where we deliver excellence, have fun, celebrate together, and support one another. Join our global team and build a career where memories start with you.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

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