Guest Services/Front Desk Supervisor

2 months ago

Blaine, Washington, United States Travel + Leisure Full time
Lead the Way in Exceptional Guest Experiences

At Travel + Leisure Co., we're dedicated to putting the world on vacation. As a Guest Services/Front Desk Supervisor, you'll play a vital role in delivering exceptional guest experiences at our resort locations. Your leadership skills and passion for hospitality will empower your team to exceed guest expectations and create lasting memories.

Key Responsibilities:
  • Lead daily front- and back-of-house operations to ensure seamless guest experiences.
  • Provide expert guidance on guest check-in and check-out procedures, analyzing reports to optimize efficiency.
  • Maintain accurate room inventory and administer schedule adjustments to meet guest, associate, and financial requirements.
  • Develop and coach team members to deliver exceptional customer service, exceeding guest expectations.
  • Support customer service standards that directly communicate reservation flag information.
Requirements:
  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication, as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs, including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare, or hospitality service experience.
What We Offer:

We provide a comprehensive benefits package to support your career growth and well-being, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, sick leave, wish day paid time, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.

Compensation: Generally starting at $23.00 per hour, with the actual hourly rate based on experience, education, skills, training, and work location.

Hospitality is at the heart of all we do at Travel + Leisure Co. We're an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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