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Floor Manager

2 months ago

Miami Beach, Florida, United States New World Symphony Full time
Job Title: Floor Manager

Join the New World Symphony team as a Floor Manager, where you will play a vital role in ensuring a positive and safe experience for patrons and guests at our performances and rental events.

Job Summary

The Floor Manager will assist the Director of Guest Services and/or House Manager in the execution of activities needed to provide a positive and safe experience for patrons and guests. This includes assisting in the preparation of briefings and sign-in sheets for event volunteers, preparing scanners for ticket takers, providing direction for volunteers, communicating concert and event information to patrons and guests, and resolving any patron and guest issues or complaints.

Responsibilities
  • Assist in the preparation of briefings and sign-in sheets for event volunteers
  • Prepare scanners for ticket takers
  • Provide direction for volunteers
  • Communicate concert and event information to patrons and guests
  • Assist Director of Guest Services and/or House Manager in resolving any patron and guest issues or complaints
  • Assist Director of Guest Services and/or House Manager with any ADA requests or issues
  • Take the lead for performances/events as assigned
Requirements
  • Previous customer service experience at a performing arts or events venue preferred
  • Previous event management experience preferred
  • Previous supervisory experience preferred
Preferred Qualifications
  • Excellent decision making and conflict resolution skills
  • Ability to remain calm and maintain composure during challenging situations
  • Ability to interact positively and sensitively with a wide variety of people in various settings
  • A collaborative and team-focused work style
  • Ability to work with minimum supervision
  • Fluency in English is required; fluency in Spanish is desired
  • Knowledge of Americans with Disabilities Act (ADA) regulations preferred
  • Passion for the mission of the New World Symphony
  • Strong commitment to equity, diversity and inclusion
Physical Requirements
  • Ability to stand for long periods of time and lift up to 25lbs
  • Ability to work a flexible schedule, including evenings and weekends

The New World Symphony is committed to creating a diverse and inclusive environment and is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, veteran status, genetics, disability status or any other characteristic protected by federal, state or local laws.