Customer Quality Engineering Leader

1 month ago


San Jose, California, United States Cisco Full time

Job Summary

The Customer Quality Engineering Leader will lead a team responsible for ensuring high-quality products are delivered to our customers. This role is central to customer RMA/FA support, coordinating the process to receive customer failures, drive verification, root cause analysis, and reporting using the 8D process.

Key Responsibilities

  • Resolve customer issues via leading a cross-functional technical team to determine containment, root cause, and corrective actions.
  • Drive team to achieve DPPM goal, customer complaint cycle time targets, and deliver high-quality 8D reports.
  • Establish, maintain, and improve fab quality metrics (working towards zero defects) as well as acknowledging and following up on customer complaints (IQA failures, field returns, RMA requests, FA requests, etc.).
  • The ability to work constructively with multi-functional teams to achieve departmental goals is also extremely meaningful.

Requirements

  • Bachelor's degree in Electrical Engineering or related degree.
  • Minimum 5 years of experience in Semiconductor and 8+ years in the areas of Design, Test, Wafer fab, Assembly, Failure Analysis, Product Engineering, Reliability, Supply Chain, or Quality.
  • 5+ years in Customer and Management experience.
  • Experience with tools such as 8D's, 5S, FMEA, Poka-Yoke, etc.

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