Key Account Customer Quality Engineer

6 days ago

San Jose, California, United States Pfeiffer Vacuum Full time

Job Summary

We are seeking a highly skilled Key Account Customer Quality Engineer to join our team at Pfeiffer Vacuum. As a representative of the company for Quality Performance and advocate for the customer, you will be responsible for ensuring the highest quality performance at the customer.


Key Responsibilities

The successful candidate will be responsible for:

  1. Managing the product change process between customers and factory experts within the Copy Exact framework.
  2. Ensuring failed products are channeled timely to the service center or factory for failure analysis.
  3. Investigating out-of-the-box product failures for under warranty units, or for customer-reported field failures, making sure a Root Cause is determined and a suitable Corrective Action is proposed.
  4. Communicating with Engineering, Quality, Support departments.
  5. Coordinating the redaction of a Failure Analysis Report.
  6. Ensuring that the Failure Analysis reports are issued within the customer's time requirements.
  7. Quality reporting with the customer (Scorecard) and with the factories.
  8. Maintaining a positive customer relationship and focus while responding to customer needs.


Requirements

To be successful in this role, you will need:

  • A B.S./B.A. degree in Engineering or Science.
  • Familiarity with technical investigation/failure reporting tools such as 8D, 5 whys, Ishikawa/fishbone analysis.
  • Strong interpersonal skills, the ability to balance multiple tasks, and any stress associated with the duties and responsibilities of this position.
  • Excellent communication and presentation skills.
  • Ability to work in a team-oriented environment, being a self-starter, motivated, creative, flexible, self-confident, deadline-oriented, and able to multi-task.


Work Environment

This position may work in various environments, including office, factory, service center, or customer sites.


Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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