IT Support Specialist

6 days ago

Carrollton, Texas, United States Innovations in Nutrition + Wellness Full time
About Innovations in Nutrition + Wellness

Innovations in Nutrition + Wellness (INW) is a leading solutions partner serving the global nutrition & wellness industry. With a portfolio company of Cornell Capital and over 1,800 associates across the U.S. footprint, INW is committed to delivering high-quality products and services to its customers.

Job Summary

We are seeking an enthusiastic and meticulous Entry-Level IT Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for delivering on-site technical assistance and supporting various IT initiatives, collaborating with System Administrators and IT Support Engineers.

Key Responsibilities
  • Provide first-tier helpdesk support, serving as the initial point of contact for technical support and providing installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
  • Maintain and troubleshoot technical issues within our manufacturing environment, including peripheral devices, printers, and tablets.
  • Provide assistance with office technology, such as printers, workstations, and mobile devices, ensuring all IT equipment operates smoothly to enhance the user experience.
  • Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
  • Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
Requirements
  • Basic understanding of IT hardware, software, and networking concepts.
  • Experience with troubleshooting and resolving technical issues.
  • Strong communication skills and the ability to provide clear instructions and support.
  • Willingness to learn and adapt in a fast-paced environment.
  • Previous experience in a helpdesk or technical support role is a plus, but not required.
What We Offer

As a Helpdesk Technician at INW, you will have the opportunity to work in a collaborative and challenging environment, contributing to the enhancement and optimization of IT systems. We offer flexible work hours to fit around academic schedules and a competitive compensation package.

SHIFT (PART-TIME): Mon/Wed/Fri 9 a.m. – 12 p.m. local time OR Tues/Thurs 1 p.m. – 5 p.m. local time. Shift is flexible based on class schedule/availability.

LOCATION: This position will be located at our Dallas facility on Champion Drive in Carrollton, TX.

REPORTING RELATIONSHIP: This role reports to the Director of Infrastructure & IT Operations.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.

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