IT Vendor Support Manager
4 days ago
Our client, a leading developer of high-quality student housing communities, is seeking an IT Vendor Support Manager to oversee IT vendors throughout the contract lifecycle. As a key member of the team, you will ensure cost control, risk mitigation, and project success.
Key Responsibilities:
- Manage IT procurement and vendor relationships, including obtaining quotes and approvals, developing custom statements of work for complex projects, and ensuring compliance with corporate regulations.
- Act as the primary escalation point for IT vendor issues, holding vendors accountable to service level agreements (SLAs) and resolving conflicts.
- Track and report contract progress, participate in policy discussions, recommend procedural improvements, and provide reports and dashboards to stakeholders.
- Work independently to analyze information and present insights to senior management.
Requirements:
- Bachelor's degree in Computer Science or IT (preferred) with at least 7 years of industry experience, preferably in a dynamic environment.
- Experience managing IT vendors and projects, overseeing procurement processes, negotiating contracts, and ensuring compliance with SLAs and performance indicators.
- Strong verbal and written communication skills, with the ability to work closely with stakeholders and vendors.
- Familiarity with project management methodologies, organizational and leadership abilities, and experience prioritizing workloads.
- Proficient in interpreting business regulations, writing reports, and presenting information.
- A strong understanding of mathematical concepts and problem-solving in non-standardized situations is essential.
- Experience with Windows Server environments, SQL, Remote Desktop, and network protocols.
- Comfortable working in moderately noisy environments and meeting physical demands, such as lifting 40 lbs.
- Attention to detail, problem-solving, and the ability to handle multiple high-priority tasks with leadership and analytical skills.
What's in it for You?
- Enjoy a competitive compensation package that reflects your expertise and experience.
- Be part of a dynamic, growing team with opportunities to advance your career within one of the nation's largest student housing developers.
- Work closely with industry leaders, project managers, and stakeholders, contributing to high-impact projects and decisions.
- Benefit from a supportive work environment that values your well-being while offering exciting challenges.
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