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Veterinary Front Desk Coordinator

1 month ago

Los Angeles, California, United States Two Hands Four Paws Full time
About Two Hands Four Paws

We are a renowned, family-owned establishment dedicated to the care of special needs animals and their families. Our comprehensive range of services includes massage, acupuncture, hydrotherapy, and more, prioritizing the well-being of our furry friends. With a dedicated 501(c)(3) foundation, we extend our efforts towards rescuing and rehabilitating animals in need.

About the Position

We are seeking an individual who understands the significance of the receptionist role and is eager to contribute their passion for animals and exemplary customer service skills to our team. As the first point of contact for our clients and visitors, the receptionist plays a pivotal role in ensuring a warm and welcoming experience.

Responsibilities
  • Warmly greeting visitors, clients, vendors, and animal patients
  • Handling a high volume of incoming calls and managing multiple lines on a phone system
  • Promptly responding to emails
  • Scheduling and confirming appointments
  • Initiating outbound calls to clients
  • Maintaining and organizing medical records, charts, and reports, monitoring inventory levels, and informing the supervisor of shortages
Qualifications
  • Passion for both animals and people
  • Minimum of one year experience as a veterinary receptionist
  • Extraordinary customer service skills. Hospitality experience is a plus
  • Exceptional listening and communication abilities
  • Professional demeanor and appearance
  • Proficiency in Microsoft Office, Outlook, and preferably Avimark
  • Must be a Team player with a positive outlook
  • Strong multitasking skills
  • Commitment to delivering exceptional service
  • Ability to work independently and manage front desk operations
Benefits
  • Paid Holidays
  • Annual Vacation
  • Profit Sharing + Safe Harbor contributions
  • 401(k) program
  • Cell Phone Allowance
  • Pay: From $20.00 per hour