Experienced Service Advisor

3 days ago


Palestine, Texas, United States Anderson Ford Full time
Job Description

At Anderson Ford, we are seeking a highly skilled Service Advisor to join our team. As a leading automotive dealership, we pride ourselves on providing exceptional customer service and maintaining a positive work environment.

Key Responsibilities:

  • Oversee service orders and workflow to ensure prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for owner inquiries, ensuring seamless communication and resolution.
  • Manage daily inventory of technicians' time to consistently sell to service customers.
  • Distribute work between technicians efficiently to optimize productivity.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain a high Customer Success Index, adhering to company standards.
  • Reinforce company policies and adhere to industry regulations.
  • Foster positive relationships with factory representatives and employees.

Requirements:

  • Minimum 2 years of Automotive Service Advisor experience.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Excellent time management and communication skills.
  • Professional appearance and a strong record of service and sales success.
  • Team-oriented and self-motivated, with a clean driving record and valid driver's license.

We are an equal opportunity employer, committed to diversity and inclusion. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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