Patient Care Coordinator

2 weeks ago

Oshkosh, Wisconsin, United States Advocate Aurora Health Full time

Position Title: Patient Care Coordinator

Company: Advocate Aurora Health

Role Overview:

The Patient Care Coordinator is responsible for managing front desk operations, which includes welcoming patients, processing check-ins, and registering walk-in individuals. This role involves answering phone inquiries and collecting patient payments as necessary.

Key Responsibilities:

  1. Welcome and check in patients for their scheduled appointments, ensuring that all patient information is accurate and complete.
  2. Collect patient payments as identified during the pre-registration process and inform patients of the organization's payment expectations at the time of service.
  3. Complete the registration process for walk-in patients, verifying and updating demographic and insurance information as needed.
  4. Verify insurance benefits, calculate patient responsibilities, and communicate payment expectations to patients.
  5. Identify patients who may require financial assistance and refer them to the Financial Advocate for support.
  6. Collaborate with the Financial Advocate to coordinate financial resources and responsibilities, including obtaining necessary signatures on financial documents.
  7. Monitor patient flow to ensure efficient and courteous service delivery.
  8. Perform visit closure tasks, including checking out patients and providing them with relevant documentation.
  9. Schedule patient appointments in accordance with established guidelines.
  10. Assist in onboarding new caregivers.
  11. Manage assigned EPIC work queues, adhering to departmental workflow processes.
  12. Maintain excellent relationships with patients, families, and clinical staff, demonstrating a collaborative approach to communication.
  13. Proactively address customer service issues and suggest process improvements to management.
  14. Stay informed about Medicare, Medicaid, and third-party payer requirements, including pre-authorization and referral guidelines.

Work Schedule:

Details regarding scheduled hours will be provided during the interview process.

Qualifications:

Education: High School Diploma or equivalent.

Experience: Typically requires a minimum of one year of experience in customer service or clerical roles, including phone support and customer assistance.

Skills and Abilities:

  • Ability to identify and analyze issues effectively.
  • Strong communication skills, both verbal and written.
  • Mathematical aptitude and critical thinking capabilities.
  • Understanding of basic medical terminology and procedures.
  • Proficient in handling sensitive information with confidentiality.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Technical proficiency with insurance verification tools and electronic medical records.

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