Patient Care Support Specialist

1 week ago

Oshkosh, Wisconsin, United States Planned Parenthood of Wisconsin, Inc. Full time
Planned Parenthood of Wisconsin, Inc.
Position: Patient Care Support Specialist

At Planned Parenthood of Wisconsin, Inc. (PPWI), we are dedicated to delivering exceptional, affordable health care services, comprehensive education, and robust advocacy. Our organization serves a significant number of patients annually across multiple health centers, establishing us as a leading and trusted provider of reproductive health care in the region.

Role Overview:
The Patient Care Support Specialist plays a vital role in assisting individuals seeking sexual and reproductive health services. This position involves interviewing, screening, educating, and preparing patients for their appointments. As a key member of our health care team, the specialist provides both medical and administrative support to ensure smooth clinic operations.

Key Responsibilities:
  • Facilitate clinic flow and ensure the availability of necessary patient care supplies.
  • Perform laboratory and screening procedures while participating in the implementation of patient care plans.
  • Manage front desk operations, including greeting patients, answering inquiries, and scheduling appointments.
  • Document patient history in electronic health records (EHR) while adhering to agency policies.
  • Assist clinical staff during examinations and procedures, providing essential patient support.
  • Maintain cleanliness and organization of exam rooms and medical equipment.
  • Conduct laboratory tests and document results, alerting licensed staff to any abnormalities.
  • Administer vital signs, injections, and other procedures under the supervision of licensed personnel.
  • Dispense medications and contraceptives as per clinician's orders.
  • Stay informed on relevant health care practices, community resources, and agency protocols.

Qualifications:
We seek individuals who are committed to delivering excellent customer service and who align with the vision and values of Planned Parenthood of Wisconsin. Candidates should demonstrate sensitivity to cultural and ethnic differences and possess the ability to relate to diverse communities. Key qualifications include:
  • High school diploma or equivalent; certification from an accredited medical assistant program is preferred.
  • Experience in reproductive health, family planning, or related medical fields is advantageous.
  • Strong organizational and time management skills.
  • Effective communication skills, both written and verbal.
  • Ability to work independently and collaboratively within a team.
  • Familiarity with electronic health records and office software is preferred.

Physical Requirements:
This role may require lifting up to 30 pounds and involves regular hearing, talking, and handling tasks. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Planned Parenthood of Wisconsin, Inc. is an equal opportunity employer committed to fostering diversity in the workplace.

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