Retail Department Coordinator

6 days ago


Surprise, Arizona, United States Marshalls Full time
Job Summary

We are seeking a highly motivated and experienced Retail Department Coordinator to join our team at Marshalls. As a key member of our retail operations team, you will be responsible for promoting an excellent customer experience, overseeing a team of associates, and ensuring the smooth operation of our front-of-store operations.

Key Responsibilities
  • Customer Experience: Create a positive and engaging customer experience by providing exceptional customer service, promoting loyalty programs, and maintaining a clean and organized store environment.
  • Team Leadership: Lead by example, engage and interact with all customers, and train and mentor associates on front-end principles and customer service standards.
  • Operations Management: Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates.
  • Problem-Solving: Address customer concerns and issues promptly, ensuring a positive customer experience and resolving issues in a fair and timely manner.
  • Communication: Communicate accurately and effectively with management and associates when setting and addressing priorities, and provide progress updates.
  • Training and Development: Provide and accept recognition and constructive feedback, and partner with management on associate training needs to increase effectiveness.
  • Compliance: Ensure adherence to all labor laws, policies, and procedures, and promote a culture of honesty and integrity.
Requirements
  • Availability: Available to work a flexible schedule, including nights and weekends.
  • Merchandising Knowledge: Strong understanding of merchandising techniques and ability to maintain a visually appealing store environment.
  • Communication and Organizational Skills: Strong communication and organizational skills with attention to detail, and ability to respond appropriately to changes in direction or unexpected situations.
  • Leadership Experience: 1 year retail experience and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.



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