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Healthcare Admissions Coordinator

2 months ago

Surprise, Arizona, United States PAM Health Full time
Job Overview

Admissions Manager

This role operates under the guidance of the Director of Business Development for Long-Term Acute Care Hospitals (LTACH) and the Corporate Director of Admissions for rehabilitation facilities. The primary focus is to manage hospital activities related to patient admissions and registration. This position includes oversight of Intake Specialists, both inpatient and outpatient, as well as the Admissions Office Coordinator and Business Office Specialist when assigned. Collaboration with Clinical and Physician Liaisons is essential to facilitate physician referrals and conversions while addressing customer service issues. Additional responsibilities may be assigned as needed. This is an exempt role.

Key Responsibilities

Referral Management

  • Oversee admission processes to meet targeted patient census goals.
  • Assist in prioritizing pre-admission assessments.
  • Identify strategies for referral acquisition, including re-evaluations on medical denials.
  • Inform referral sources about bed availability.
  • Build and maintain relationships with referral sources.
  • Streamline the referral process.
  • Initiate pre-admission assessments.
  • Determine timelines for referral source admissions.
  • Communicate these timelines to the Clinical Liaison.
  • Continuously evaluate and suggest improvements for the admissions process.
  • Assess pre-admission insurance coverage and act as a liaison between patients and insurance providers to clarify coverage and admission policies.
  • Pre-certify and/or authorize patient admissions.
  • Coordinate with case management to develop care plans and provide necessary information for admission approval.
  • Facilitate referral conversions by promoting expedited assessments and onsite patient acceptance. Ensure financial clearance for fast-track admissions and follow up with referral sources regarding medical approvals or denials promptly.
  • Document all communications regarding admissions in a log.
  • Manage the referral process throughout the admission journey, keeping referral sources informed about patient acceptance and discharge status.
  • Assign patient rooms and admitting physicians, notifying all relevant parties of scheduled admissions.

Referral Database Management

  • Administer the admissions database, ensuring all referral information is accurately recorded.
  • Maintain a master patient intake log that includes referral details, admission dates, and reasons for any admission denials.
  • Generate various reports from the master log, including daily census reports and physician referral statistics.
  • Keep records for other referral sources in case of denials and document alternative options.
  • Meet or exceed referral conversion timelines.
  • Maintain the bed board, pending list, denial log, and medical transfer records.

Department Management

  • Lead census team meetings to discuss performance and strategies.
  • Supervise business office staff to ensure smooth operations.
  • Provide support for the Intake Specialist during peak workloads or absences.
  • Engage in educational initiatives and mentor admissions department staff to uphold high standards of customer service and proficiency.
  • Conduct monthly departmental meetings to keep staff informed about updates and changes.

Leadership

  • Inclusiveness: Foster a culture of cooperation and respect, valuing diverse perspectives.
  • Managing Staff: Coach and develop staff, setting clear expectations and recognizing achievements.
  • Resource Management: Exercise accountability in managing company resources and adhere to confidentiality and company values.
  • Problem-Solving: Identify issues and collaborate with others to find effective solutions.
  • Decision-Making: Make timely and informed decisions, acting with integrity.
  • Strategic Planning: Align departmental priorities with company vision and evaluate outcomes.
  • Communication: Effectively share information and actively listen to colleagues and customers.
  • Quality Improvement: Strive for high-quality performance and seek opportunities for enhancement.
  • Teamwork: Promote collaboration and build effective teams.
  • Development: Stay current with industry skills through professional development opportunities.

Qualifications

Education and Training: High school diploma with three years of relevant experience.

Experience: At least three years in a healthcare admissions or registration setting, with supervisory experience preferred.

Knowledge, Skills, and Abilities:

  • Ability to lead and motivate teams in admissions efforts.
  • Familiarity with cost analysis techniques.
  • Skills in supervising and training staff, including work organization and prioritization.
  • Understanding of budget preparation and fiscal management.
  • Ability to foster a collaborative work environment.
  • Effective communication skills, both verbal and written.
  • Strong interpersonal skills to engage with diverse audiences.
  • Knowledge of inpatient admission criteria and managed care reimbursement standards.
  • Mathematical skills for analyzing financial and admission data.
  • Understanding of Medicare and Medicaid technical requirements for processing admissions.
  • Excellent customer service skills.
  • Proficiency in computer operations and problem-solving abilities.

About PAM Health

PAM Health, headquartered in Enola, Pennsylvania, provides specialized healthcare services through over 70 long-term acute care hospitals and rehabilitation facilities across 17 states. Our commitment to high-quality patient care and exceptional customer service is supported by a dedicated team of professionals. Our mission is to deliver compassionate, expert care and support recovery through education and research.

Joining our team offers a collaborative environment with opportunities for professional growth and development. We provide competitive compensation, generous paid time off, and excellent insurance options. We look forward to welcoming you to our mission of improving lives through dedicated service.

PAM Health is an equal opportunity employer and does not tolerate discrimination or harassment of any kind.