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Home Health Operations Manager

2 months ago

Surprise, Arizona, United States Arizona's Choice Home Health Agency Full time
Job Summary

The General Manager provides market leadership and direction for the effective management of operations and the delivery of home health agency services, strategic planning, development and attainment of market/Company goals and objectives.

Key Responsibilities
  • Provides leadership and executes a strategic planning process that supports market growth including census, staffing, retention, utilization, and compliance.
  • Oversees and manages annual operating budget.
  • Ensures that the performance and operations are in compliance with all regulatory requirements including all other local, state, and federal regulations related to home-based care.
  • Assures recruitment and retention of clinical staff adequate to meet patient needs and guarantee prompt and timely admissions of all referrals.
  • Maintains a system of staffing which is based on patient needs and which defines the number and mix of Clinical Staff and office support staff needed.
  • Works with the sales team to develop and execute growth strategy.
  • Reports monthly KPIs to leadership team, creating action plans to address areas of opportunity/deficiency.
  • Demonstrates and maintains a working knowledge of and ensures Agency management adheres to the Medicare Conditions of Participation and State Operations Manual
  • Directly and indirectly supervises market staff.
  • Demonstrates and gives proper assistance in handling of satisfactory on-site surveys by all regulatory bodies as pertains to home health.
  • Participates in the development of the company-wide Performance Improvement Plan in consultation with Executive Team and Clinical Coordinators.
  • Establishes a clear channel of communication between Executive Team, Clinical Coordinators and staff to keep them informed and promotes professional working relationships with all departments and agencies.
  • Demonstrates understanding of the principles of human resources, applicable laws, policies and procedures.
  • Leads and attends company committees as requested.
  • Exercises authority through channels to ensure delegation and empowerment of staff.
Requirements
  • Bachelor's degree in healthcare administration or closely related field.
  • At least two (2) years of experience in healthcare administration, with at least one (1) year of supervisory experience in home care or closely related health program.
  • Must be at least 21 years of age.
Preferred Qualifications
  • Master's degree and at least two (2) years of experience in a leadership or supervisory role in the home health or community health setting.
  • MBA is desirable, but not required.
Language Skills

Must be able to read, analyze, and interpret general business practices, policies and procedures, professional journals, technical guidelines, and governmental regulations.

Business Acumen

Through the use of related law and industry data, proactively identify Company risks and institute policies and/or procedures to ensure compliance.

Building Partnerships

Identify opportunities and take actions to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.

Decision Making

Identify and understand issues, problems, and opportunities; possess ability to analyze data from different sources to draw conclusions; utilize effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

Leading Change

Identify and drive Company and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; examining and implementing new approaches to improve results by transforming Company culture, systems, or products/services.