Front Desk Associate

7 days ago


Nashville, Tennessee, United States NP 5th LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at NP 5th LLC. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle sensitive guest information, including room assignments and payment processing.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Meet all in-service requirements and comply with company policies and procedures.
Requirements
  • High School diploma or equivalent required.
  • 1-year experience in hotel front desk or customer service role preferred.
  • Excellent verbal and written communication skills.
  • Customer service orientation with a friendly and outgoing personality.
  • Computer skills and attention to detail.
  • Strong problem-solving skills and ability to handle challenging situations calmly and effectively.
Benefits
  • Employer-sponsored medical insurance plans.
  • Vision and dental insurance.
  • Vacation and holiday pay.
  • 401(k) and Roth retirement savings programs.
  • Employee wellness program.
  • Free access to financial education platform.
  • Accidental death and dismemberment insurance.
  • Travel discounts on room rates and food/beverage purchases.
  • Flexible spending account.
  • Group life insurance for spouse and/or children.
  • Critical illness coverage.
  • Short-term disability insurance.


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