Customer Service Specialist

2 weeks ago


Lisle, Illinois, United States Mayflower Cruises & Tours Full time
Job Title: Call Center Representative

Reports To: Director of Traveler Services

General Overview:

Are you passionate about providing outstanding travel experiences to clients? Do you enjoy discussing incredible travel destinations around the globe? If you possess excellent communication, customer service, and sales abilities, and can effectively resolve issues while engaging with clients and travel advisor partners to deliver top-notch service, we want to hear from you

Join a global organization that values a supportive leadership team and a positive company culture. We are currently seeking a Call Center Representative to be part of our Call Center Operations team.

This is a full-time, phone-based position, requiring strong communication skills and keen listening abilities. Our experienced leaders will provide comprehensive training to equip you with the necessary tools and ongoing support to excel as a Call Center Agent.

Role & Responsibilities:
  • Provide exceptional client experiences through phone and email interactions.
  • Handle sales inquiries to secure new individual bookings for clients and travel advisors.
  • Respond to detailed inquiries about various itineraries, vessels, and land programs offered by Mayflower Cruises & Tours, a division of the Scenic Group.
  • Accurately quote rates, promotions, and flights using RightRez software and general trip information.
  • Utilize effective sales techniques to finalize sales and enhance company revenue.
  • Communicate effectively and follow up with clients and travel advisors to ensure payment collection.
  • Foster positive working relationships with various departments and staff members.
  • Adhere to company policies and guidelines, including attendance and workforce management.
  • Deliver 5-star service consistently to our clients and travel advisor partners.
  • Perform additional duties and responsibilities as assigned.
Qualifications:
  • Positive and proactive attitude.
  • Excellent communication skills with colleagues, leaders, clients, and travel advisors.
  • Dependable and self-driven.
  • Highly organized with the ability to prioritize tasks effectively.
  • Able to work independently with minimal supervision.
  • Committed to providing an outstanding client experience.
  • Strong problem-solving skills, attention to detail, and accuracy.
  • Quick learner eager to develop and grow within a collaborative team environment.
  • Team-oriented and focused on achieving results.
  • Able to manage multiple tasks and projects between calls.
  • Experience in travel sales is preferred.
  • Familiarity with RightRez flight software is a plus.
  • Experience with Salesforce is advantageous.
  • Knowledge of Centaur is beneficial.
For further details, please refer to the Mayflower Cruises and Tours website.

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