Customer Service Supervisor

2 weeks ago


Lisle, Illinois, United States OOCL USA Inc Full time
Position Overview

The Customer Service Supervisor plays a pivotal role in ensuring exceptional service delivery within our logistics framework. This position is integral to managing our customer service teams, focusing on meeting and exceeding client expectations.

About OOCL:

OOCL stands as a prominent entity in the realm of integrated international container transportation and logistics. Renowned as one of Hong Kong's leading global brands, we specialize in offering comprehensive logistics and containerized transportation solutions across various continents.

Key Responsibilities:

  • Oversee daily operations and staff management to align with customer service standards and departmental objectives.
  • Facilitate ongoing training for staff on OOCL protocols to maintain high performance and service excellence.
  • Act as the primary contact for managing service exceptions and recovery efforts.
  • Identify and implement best practices to enhance operational efficiency.
  • Ensure compliance with ISO and regulatory standards, recommending improvements as necessary.
  • Represent the company at industry events and during client engagements.

Preferred Qualifications:

  • Experience in a supervisory role within a customer-focused environment.
  • Background in customer service operations.
  • Familiarity with terminal and rail logistics.
  • Strong analytical and problem-solving capabilities.
  • Adaptability to changing circumstances.
  • Knowledge of U.S. transportation regulations.

Essential Skills:

  • Proficient in customer relationship management and teamwork.
  • Meticulous attention to detail with strong communication skills.
  • Proficient in Microsoft Office applications.

Note: Employment is contingent upon the successful completion of a background check. OOCL is committed to fostering a diverse and inclusive workplace, ensuring equal opportunity for all candidates.



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