Customer Service Representative
6 days ago
About Baptist Health International
Baptist Health International is a leading healthcare organization with a strong commitment to delivering exceptional patient care and service excellence.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Consumer Access department, you will be responsible for providing exceptional service to patients, families, and community members, while ensuring seamless communication and navigation through our healthcare system.
Key Responsibilities
- Deliver exceptional customer service to patients, families, and community members through various communication channels, including phone, email, and in-person interactions.
- Operate a telephone switchboard to efficiently relay incoming, outgoing, and interoffice calls, ensuring accurate connections and timely responses.
- Escalate consumer concerns and issues in a professional and empathetic manner, utilizing effective communication and problem-solving skills.
- Collaborate with patients, colleagues, department leads, and managers to ensure seamless communication and coordination of care.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with minimal supervision.
Requirements
- High school diploma or equivalent required; degree in a related field preferred.
- Minimum of two years of customer service experience, with a strong focus on communication, problem-solving, and conflict resolution.
- Basic computer knowledge and proficiency in Microsoft Office applications.
- Ability to work well under pressure, with a strong attention to detail and commitment to accuracy.
- Experience with Customer Relations Management (CRM) applications and Electronic Medical Records (EMR) systems a plus.
What We Offer
Baptist Health International is committed to providing a comprehensive benefits package, including competitive salary, comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development.
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