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Customer Service Representative

2 months ago

Miami, United States Visa Europe Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Visa Europe. As a key member of our Client Care team, you will be responsible for providing exceptional support to our clients and cardholders, ensuring a seamless and satisfying experience.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information on Visa products and services
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • High school diploma or equivalent required
  • Fluency in English and Spanish or French required
  • 1+ year of experience in a customer-facing role, preferably in the financial industry
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive hourly rate and quarterly bonuses
  • Paid 4-week training program with opportunities for career advancement
  • Extensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off and 11 paid holidays per year

Work Environment:

Our team is dedicated to providing exceptional customer service and support. As a Customer Service Representative, you will be part of a dynamic and collaborative team that values innovation, teamwork, and customer satisfaction.

Visa Europe is an Equal Opportunity Employer.