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Restaurant Leadership Role

2 months ago

New Baltimore, Michigan, United States Tim Hortons Full time
Job Summary

The Tim Hortons Assistant Manager position plays a crucial role in overseeing the day-to-day operations of a restaurant, ensuring that the company's standards around people, product, cleanliness, and exceptional guest experience are consistently met. This leadership role is responsible for sustaining, directing, and increasing sales growth and profit levels.

Key Responsibilities
  • Operations Management: Assist in managing all aspects of restaurant operations, including ordering supplies, building maintenance, and cleanliness.
  • Compliance and Risk Management: Display knowledge of and work in compliance with applicable legislation, including food safety, health and safety, and employment standards.
  • Team Leadership: Enforce and comply with pre-established Tim Hortons operating procedures, ensuring high standards of guest experience are maintained.
  • Guest Service: Resolve guest complaints and turn potentially negative situations into positive ones, ensuring a unified front with the management team.
  • Scheduling and Team Management: Manage team member schedules to ensure adequate coverage on all shifts, perform the role of Floor Leadership, and work as required in various areas during busy periods to maintain optimal guest service levels.
Requirements
  • Physical Demands: Frequent reaching above waist, chest, and shoulder level, as well as below waist level. Continuous standing on tiled surfaces for all tasks. Ability to stand for long periods of time without a break.
  • Work Environment: Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens).