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Protection Specialist

2 months ago

Grand Rapids, Michigan, United States Gallagher Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our global brokerage team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to a variety of clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide customer service to clients via phone, email, and other communication channels.
  • Identify and assess client needs to achieve satisfaction and build strong relationships.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Follow up on customer issues, research problems, and process documents necessary to ensure successful resolution.
  • Provide accurate and complete information to clients using the right methods and tools.
  • Handle routine and non-routine calls and correspondence, requiring some deviation from standard procedures.
Requirements
  • High school diploma and a minimum of 1 year of customer service experience.
  • Strong typing and basic computer skills.
Preferred Qualifications
  • Working knowledge of MS systems, including MS Excel, MS PowerPoint, Outlook, and MS Word.
Behaviors
  • Good verbal communication skills.
  • Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
Benefits

We offer a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits, including:

  • Medical, dental, and vision plans, starting from day one.
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that every person brings unique experiences and perspectives that enrich our organization and help us better serve our clients and communities.