Facility Management Director

7 days ago


New York, New York, United States SP Plus Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at SP Plus Corporation. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facilities, ensuring that our clients receive exceptional service and that our operations are running smoothly and efficiently.

Key Responsibilities
  • Revenue Reporting and Budget Management
    • Ensure that all financial transactions are accurately recorded and reported, and that our budget is managed effectively.
    • Monitor and analyze financial data to identify areas for improvement and make recommendations for cost savings.
  • Workforce Management
    • Recruit, train, and develop a team of employees to deliver exceptional customer service and perform daily job functions.
    • Supervise employee performance, providing coaching and guidance to ensure that all duties are completed to the highest standard.
  • Client Retention and Satisfaction
    • Develop and implement strategies to improve client satisfaction and retention.
    • Monitor and respond to client feedback, making adjustments as needed to ensure that our clients are satisfied with our services.
  • Marketing and Revenue Optimization
    • Develop and implement marketing strategies to increase revenue and improve customer engagement.
    • Monitor and analyze market trends, making recommendations for improvements to our services and operations.
  • Safety and Risk Management
    • Develop and implement safety protocols to ensure a safe working environment for employees and clients.
    • Monitor and respond to safety incidents, making adjustments as needed to prevent future incidents.
Requirements
  • Bachelor's degree in a related field, such as business administration or management.
  • Minimum 5 years of experience in a management role, preferably in the parking or facility management industry.
  • Proven track record of success in managing budgets, leading teams, and improving customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees, clients, and other stakeholders.
  • Ability to analyze data and make informed decisions, with a focus on improving operations and increasing revenue.


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