Desktop Support Specialist
1 day ago
At ClifyX, we are seeking a highly skilled Desktop Support professional to join our team.
Key Responsibilities:
- Provide hands-on support for Windows OS imaging, installation, and configuration.
- Assist with Exchange Online, Office 365 Administration, and Office 365 Pro Plus related issues.
- Support Skype for Business operational issues, including installation, configuration, and deployment.
- Help with SharePoint template creation, site setup, and access-related issues.
- Support OneDrive access and storage-related issues.
- Coordinate and support Win 10 automated deployments, ensuring successful deployments and remediation of failed deployments.
- Handle hardware and software requests from dedicated locations.
- Have good knowledge of Intune/Mobile Device Management, enrolling BYOD devices, and managed Android/iOS device management.
- Provide support for roaming users to connect seamlessly from any location within security constraints.
- Handle secure wipe and asset disposal according to agreed processes.
- Have a good understanding of IT Service Management Processes and basic understanding of SCCM activities.
- Good understanding of group policy and active directory.
- Provide break-fix support wherever necessary.
- Maintain asset inventory of existing devices and buffer stock if any.
- Provide support for network, storage, and server-related activities on site as required.
Requirements:
- CompTIA A+ Certification
- HDI Desktop Support Technician Certification
- Microsoft Certified: Modern Desktop Administrator Associate Certification
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