IT Support Specialist

2 weeks ago


Helena, Montana, United States State of Montana Full time

Job Summary:

This position is responsible for providing technical support for the users and computers in FWP's Helena Region. The successful candidate will work with end users to resolve application and hardware problems, assist with the State's Procurement process, and maintain inventory records and maintenance records for agency hardware and software.

Key Responsibilities:

  • Provide technical support for users and computers in FWP's Helena Region
  • Work with end users to resolve application and hardware problems
  • Assist with the State's Procurement process for obtaining IT products or services
  • Maintain inventory records and maintenance records for agency hardware and software
  • Plan and schedule computer conversions and upgrades

Requirements:

The successful candidate will have a bachelor's degree in Computer Science, information technology or a related field or 3 years of directly related qualifying experience. Other combinations of education and experience will be considered on a case-by-case basis.

Working Conditions:

This position requires some travel and occasional irregular hours to meet project deadlines or to resolve major hardware or software problems. Weekend hours are also to be expected occasionally. Long hours of PC use are often required.



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